Shipping & Returns
Shipping
Every piece is printed for your order, which takes 1 to 3 days. Transit begins after dispatch.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
How long it takes
Every piece is printed for your order, which takes 1 to 3 days. Transit begins after dispatch.
| Destination | Transit after dispatch | Usually arrives within |
|---|---|---|
| Netherlands | 1–2 working days | 2–5 days |
| Belgium, Germany | 1–3 working days | 2–6 days |
| Rest of the EU | 2–6 working days | 3–9 days |
| United Kingdom | 3–6 working days | 4–9 days |
| United States | 6–8 working days | 7–11 days |
| Canada | 4–9 working days | 5–12 days |
| Australia | 6–8 working days | 7–11 days |
These are averages, not guarantees. Customs processing, public holidays and carrier delays can extend them.
Who delivers your order
We ship from the Netherlands with PostNL. Once the parcel reaches your country it is handed to your national postal service and delivered with your normal mail (USPS in the United States, Canada Post in Canada, Royal Mail in the United Kingdom, Australia Post in Australia, Deutsche Post or DHL in Germany, and the national post elsewhere). There is no courier appointment, no depot collection and no broker involved.
Your tracking number works on both the PostNL site and your local postal service's site. Tracking often shows no movement for several days while the parcel is in transit between countries and during the handover. This is normal and does not mean anything is wrong.
Customs and import charges
United States
US import tariffs already paid. We pay them before your parcel leaves the Netherlands, so nothing is collected on delivery.
Canada
Canadian import charges are not included. Canada Post collects duty, GST or HST and a small handling fee from you when the parcel is delivered. This applies to almost all orders from outside Canada.
United Kingdom
Prices exclude UK import VAT and any carrier customs handling charges. UK VAT is collected by the UK delivery carrier before or at delivery. This applies to England, Scotland and Wales. We do not ship to Northern Ireland at the moment. UK orders need at least £175 in items, after any discount.
Australia
For Australian orders under AUD 1,000, import duties or GST are not normally payable on delivery; any exceptional customs charges remain the buyer’s responsibility.
European Union and the Netherlands
No customs charges. Your order ships inside the EU, so there is nothing to pay on delivery and no customs paperwork.
RETURNS AND RIGHT OF WITHDRAWAL
Changed your mind?
You have 14 days from the day you receive your order to withdraw from the purchase, without giving a reason. To do so, use the withdrawal form at /legal/withdraw/, or send us any clear statement by email. You may also use the model form at the bottom of this page. You then have another 14 days to send the item back.
Where do I send it?
Aurea Displays, Prinses Beatrixlaan, 2595AK The Hague, Netherlands. Please wait for our confirmation before sending, so we can tell you what to include.
Who pays the return postage?
You pay the cost of return postage, unless the item arrived damaged, faulty or not as described — in that case we pay it.
What condition does it need to be in?
Undamaged, with the packaging if you still have it. You are welcome to unwrap the item and examine it. Handling it beyond what is needed to examine it may reduce the amount we refund.
When do I get my money?
We refund the full amount you paid, including the original shipping cost, within 14 days of receiving the item back, using the same payment method. If your proof of postage reaches us before the parcel does, we refund from then.
What is excluded
By law, the right of withdrawal does not apply to goods made to your own specifications or clearly personalised. For us that means displays printed to coin measurements you supplied, and custom commissioned designs. Choosing a listed size, colour or coin capacity from the catalogue does not remove your right of withdrawal. If you ordered from the catalogue and left the measurement fields empty, your order is not personalised and the full 14-day right applies. Even if modifications are agreed after the order through conversation with Aurea Displays on other communication channels, that also counts as customisation and the right of withdrawal does not apply.
Who has this right
The statutory 14-day right applies to consumers resident in the European Union and European Economic Area. If you are resident elsewhere, including the United States, Canada and Australia, this statutory right does not apply to your order.
It arrived damaged or faulty
This is separate from withdrawal. Email us with photographs of the item and the packaging. If an item arrives damaged, faulty, or not as described, you are entitled to repair, replacement, or a refund under Dutch consumer law, which entitles you to a product that conforms to what was agreed and lasts a reasonable time given its price and description.
MODEL WITHDRAWAL FORM · E-mail template
(complete and return only if you wish to withdraw)