Legal
Shipping & Returns
Shipping
Orders are produced within 1 to 7 working days and dispatched from the Netherlands.
Shipping options, costs, and estimated delivery times are shown through Etsy where applicable. Delivery times begin after dispatch and vary depending on the destination and shipping provider.
Shipping estimates are not guaranteed and may be affected by customs processing, carrier delays, public holidays, or other circumstances outside the control of Aurea Displays.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
International shipments may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country. Unless stated otherwise, these charges are the responsibility of the recipient.
Orders to the United States. When orders are shipped via PostNL, applicable US import tariffs and duties are covered and paid by Aurea Displays at the point of dispatch from the Netherlands — no additional charges will be due from the recipient upon delivery. If an order is shipped via a different carrier, customs duties or import fees may instead be assessed upon arrival in the United States and would in that case be the responsibility of the recipient. The shipping method used for each order is shown through Etsy at the time of purchase.
Returns
Return and cancellation rights depend on the type of product purchased and the applicable consumer protection rules.
Standard, non-personalised products may be eligible for return in accordance with applicable law and the return conditions shown on Etsy.
Custom or personalised products — including displays made for specific coin dimensions, custom historical figures, modified sizes, or other individually requested designs — may not be eligible for the standard right of withdrawal where the legal exception for personalised goods applies.
If an item arrives damaged, defective, or materially different from the agreed order, please contact Aurea Displays as soon as reasonably possible. Photographs of the item and packaging may be requested so the issue can be assessed.
Where appropriate, a replacement, repair, refund, or another suitable solution will be provided in accordance with applicable consumer law.